Trade terms/Privacy

Refunds Policy
Steve Whatley’s Zhuzh! will refund your money within 14 days of delivery. Steve Whatley’s Zhuzh! will pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items.

We cannot accept returns of certain items, including:

ՠ Any item that is returned more than 14 days after delivery.
ՠ Any product that has been opened (taken out of its plastic wrap).
ՠ Any item that is not in its original condition, is damaged, or is missing parts.

Please return goods to the address below stating the reason for returning the goods:
Steve Whatley’s Zhuzh!
Unit 3, Dragonworks Industrial Park
Henfaes Lane, Welshpool Powys, SY21 7BE

Providing the goods are returned undamaged, we will either send you a cheque by return or re-credit your credit card if that was your payment method of choice.

Agents
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers
As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the event that Steve Whatley’s Zhuzh! or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Steve Whatley’s Zhuzh! and Others
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Steve Whatley’s Zhuzh!, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Children
Steve Whatley’s Zhuzh! does not sell products to children. If you are under 18, you may use Steve Whatley’s Zhuzh! online ordering process only with the involvement of a parent or guardian.

Conditions of use, notices, and Revisions
If you choose to visit zhuzh.com your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of English law. If you have any concern about privacy at Steve Whatley’s Zhuzh! please send us a thorough description to info@zhuzh.com and we will try to resolve it.

Steve Whatley’s Zhuzh! and its affiliates provide their services to you subject to the following conditions. If you visit or shop at zhuzh.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Steve Whatley’s Zhuzh! service or visit or purchase from any business affiliated with Steve Whatley’s Zhuzh!, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy
Please review our Privacy Notice, which also governs your visit to Steve Whatley’s Zhuzh! to understand our practices.

Electronic communications
When you visit Steve Whatley’s Zhuzh! or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Steve Whatley’s Zhuzh! does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may order from zhuzh.com only with involvement of a parent or guardian. Steve Whatley’s Zhuzh! and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of loss
All items purchased from Steve Whatley’s Zhuzh! are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery from the carrier.

Product descriptions
Steve Whatley’s Zhuzh! and its affiliates attempt to be as accurate as possible. However, Zhuzh! Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Steve Whatley’s Zhuzh! itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY STEVE WHATLEY’S ZHUZH! ON AN “AS IS” AND “AS AVAILABLE” BASIS. ZHUZH! LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ZHUZH! LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ZHUZH! LIMITED DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ZHUZH! ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ZHUZH! LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Notice and Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Zhuzh! Ltd’s copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Zhuzh! Ltd and its affiliates that your copyrighted material has been infringed. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the site. Your address, telephone number, and e-mail address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Zhuzh! Ltd’s Copyright Agent for notice of claims of copyright infringement on its site can be reached at the following address:
Zhuzh! Ltd
6 Woodlands Road, Sonning Common
South Oxon RG4 9TE, United Kingdom

Disclaimer of warranties and limitation of liability
THIS SITE IS PROVIDED BY ZHUZH! LIMITED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ZHUZH! LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ZHUZH! LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ZHUZH! LIMITED DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ZHUZH! LIMITED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ZHUZH! LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Applicable law
By visiting zhuzh.com, you agree that the laws of England without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Zhuzh! Ltd or its affiliates.

Disputes
Any dispute relating in any way to your visit to zhuzh.com or to products you purchase through Steve Whatley’s Zhuzh! shall be submitted to confidential arbitration except that, to the extent you have in any manner violated or threatened to violate Zhuzh! Ltd’s intellectual property rights, Zhuzh! Ltd may seek injunctive or other appropriate relief in any court in England, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability
Please review our other policies posted on this site. These policies also govern your visit to zhuzh.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Our address
Zhuzh! Ltd
6 Woodlands Road, Sonning Common
South Oxon RG4 9TE, United Kingdom

Privacy Notice

By visiting zhuzh.com you are accepting the practices described in this Privacy Notice. The information we learn from customers helps us personalize and continually improve the Customer service we offer at Steve Whatley’s Zhuzh!
We receive and store any information you enter on our Web site or give us in any other way (mail order or by phone). You may choose not to provide certain information. If you do so, you might not be able to take advantage of many of the features that our website offers or will offer in the future. We use the information that you provide for such purposes as responding to your requests and enquiries, customizing customer service and online help for you.

We do not share customer information with any other company other than subsidiaries of Steve Whately’s Zhuzh! under the strict controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Notice and Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Zhuzh Limited’s copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Zhuzh! Ltd and its affiliates that your copyrighted material has been infringed.

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

ՠ A description of the copyrighted work that you claim has been infringed upon;
ՠ A description of where the material that you claim is infringing is located on the site
ՠ Your address, telephone number, and e-mail address;
ՠ A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
ՠ A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Zhuzh! Limited’ s Copyright Agent for notice of claims of copyright infringement on its site can be reached at the following address: Zhuzh! Limited

All content included on this site, such as text, graphics, logos, button icons, images, audio Zhuzh! Ltd or its content suppliers and protected by English and international copyright laws.

The compilation of all content on this site is the exclusive property of Zhuzh! Ltd and protected by English and international copyright laws.

All software used on this site is the property of Zhuzh! Ltd or its software suppliers and protected by English and international copyright laws.

Trademarks
Zhuzh! and Steve Whatley’s Zhuzh! and other marks indicated on our site are registered trademarks of Zhuzh! Ltd. or its subsidiaries, in the UK and other countries. Other Zhuzh! Ltd graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Zhuzh! Ltd or its subsidiaries. Zhuzh! Ltd trademarks and trade dress may not be used in connection with any product or service that is not the property of Zhuzh! Ltd in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Steve Whatley’s Zhuzh!.

All other trademarks not owned by Zhuzh! Ltd or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zhuzh! Ltd or its subsidiaries.

License and site access
Steve Whatley’s Zhuzh! grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Zhuzh! Ltd.

This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Steve Whatley’s Zhuzh! Ltd. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Steve Whatley’s Zhuzh! and our affiliates without express written consent.

You may not use any meta tags or any other “hidden text” utilizing Steve Whatley’s Zhuzh! or Zhuzh!’s name or trademarks without the express written consent of Steve Whatley’s Zhuzh!. Any unauthorized use terminates the permission or license granted by Zhuzh! Ltd.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Steve Whatley’s Zhuzh! so long as the link does not portray Steve Whatley’s Zhuzh!, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Steve Whatley’s Zhuzh! logo or other proprietary graphic or trademark as part of the link without express written permission.

Copyright complaints
Zhuzh! Ltd and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.